Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

No link code sent to my tv

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I've had a Roku Express for a few years and it works fine. I don't remember having to setup any kind of account when I connected it to the internet. I recently set up an account on Roku.com and when I click on the link to activate a device it says to enter the code on the tv screen but there isn't any code on my tv screen.

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Roku Employee
Roku Employee

Re: No link code sent to my tv

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@Magyar1964 

Thanks for the post.

If the email address in Account settings is not yours, I am wary of how you setup your device. 

We would recommend first and foremost performing a factory reset on your device to set it up new again and link it to your Roku account that you have created. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you had any subscriptions that were linked to this unknown account, we would recommend you reach out to our Support team to make sure you are taken care of. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: No link code sent to my tv

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Are you trying to link the Roku Express that you've had for a few years to the account you just created?  If so, you'll need to factory reset the Express.  You can see what account it's currently linked to by going into Settings->System->About.  The email address shown there is the account.

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Level 7

Re: No link code sent to my tv

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Ok, thanks.

The email in settings is one I've never seen and didn't enter

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Roku Employee
Roku Employee

Re: No link code sent to my tv

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@Magyar1964 

Thanks for the post.

If the email address in Account settings is not yours, I am wary of how you setup your device. 

We would recommend first and foremost performing a factory reset on your device to set it up new again and link it to your Roku account that you have created. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you had any subscriptions that were linked to this unknown account, we would recommend you reach out to our Support team to make sure you are taken care of. Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: No link code sent to my tv

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Is there any way to get the code without a factory reset? 

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Roku Employee
Roku Employee

Re: No link code sent to my tv

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@ChipaElGordo 

Thanks for the inquiry.

If you were setting up your Roku device or TV, then factory resetting is the easiest way to receive another link code. When trying to perform a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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