Getting Started - Setup & How-to

[Monique1]

We recently moved so of course, new internet. Plugged my Roku Express in ready to change the wifi info and cannot get to a home screen at all. Just the bouncing Roku logo. Tried both remote and iPad. What do I need to do to get this going? Thank you in advance!

[Wisc7371]

I too just have a scrolling Roku . There is no interface display allowing me to activate an account for a new Roku Express

[RokuDanny-R · Accepted solution]

@Monique1 @Wisc7371 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?

Thanks,
Danny

[Monique1]

That solved the problem! Thank you!