Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

No home screen. No ability to log on.

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We recently moved so of course, new internet. Plugged my Roku Express in ready to change the wifi info and cannot get to a home screen at all. Just the bouncing Roku logo. Tried both remote and iPad. What do I need to do to get this going? Thank you in advance!

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Roku Employee
Roku Employee

Re: No home screen. No ability to log on.

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@Monique1 @Wisc7371 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: No home screen. No ability to log on.

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I too just have a scrolling Roku . There is no interface display allowing me to activate an account for a new Roku Express

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Roku Employee
Roku Employee

Re: No home screen. No ability to log on.

Jump to solution

@Monique1 @Wisc7371 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset on your device, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: No home screen. No ability to log on.

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That solved the problem! Thank you!

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