Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Vixie
Level 7

No activation code

Hello,  

There isn’t a code that’s on my TV to set up my roku. Is it possible, I can get one emailed to me? Thank you 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: No activation code

@Vixie 

Thanks for the inquiry.

We cannot send Roku activation codes to customers as they are simply generated when activating a device.

If you are having an issue retrieving an activation code on setup we would recommend two things:

1) Reboot your router and try performing a factory reset on your device to see if you can get an activation code. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

2) Try connecting your device to an alternate network, such as a mobile hotspot, to see if you can generate an activation code. Then once your device is activated and setup, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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