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Getting Started - Setup & How-to

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KaylaAileen
Level 7
‎12-02-2020 07:16 PM

No Remote - Need to Set Up Roku

I have lost my Roku Express remote and have recently moved and my previous internet connection that was set up on my Roku has been changed as well. I have reset my Roku but now I cannot get through to setting it up again because I do not have the remote and the Roku App is not finding my device. Is there any other way to get me through the set up??

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3 REPLIES 3\
renojim
Community Streaming Expert
‎12-02-2020 10:57 PM

Re: No Remote - Need to Set Up Roku

Only if you can set up your new Wi-Fi to match your old Wi-Fi (same SSID and password).  If not, you must have a remote.

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was-here
Level 7
‎12-03-2020 12:50 AM

Re: Lost remote

So no remote here also. And to top it off. Had to change routers with different WiFi so can't connect to change. Wtf amigos. Can I get a free app link that works. Or my remote back.

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RokuDanny-R
Roku Employee
Roku Employee
‎12-03-2020 09:12 AM

Re: Lost remote,Tv won’t connect to wifi and I cant use the roku app

@was-here 

Thanks for the post.

What Roku model device do you have? With more information we will be able to recommend you the appropriate remote replacement that you will need.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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