Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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brejack1
Level 8

No Media Device Message

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My Element TV (Model # ELEFW195) has one HDMI port and the cable box is connected to it. Can I use a split HDMI connector to connect the cable box and the Roku at the same time? Will it allow me to switch between the two?

I've tried connecting the Roku with the USB power cable and adaptor to the wall outlet and connecting the USB power cable to the USB port on the TV. Nothing works, I get the message "No Media Device"
What is the fix for this problem?

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1 Solution

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makaiguy
Community Streaming Expert

Re: No Media Device Message

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@brejack1 wrote:

Ok, I will try this.  Will it work on Roku Express?


It should.  First I'd connect it instead of the cable box to your sole HDMI port and get everything working, THEN set up the switch.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

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8 REPLIES 8\
makaiguy
Community Streaming Expert

Re: No Media Device Message

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You need an HDMI *SWITCH*, not a splitter. You connect the HDMI outputs for both Cable box and Roku to the switch inputs and the tv HDMI port to the switch output. You can then select which input you want via the switch.
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
brejack1
Level 8

Re: No Media Device Message

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Ok, I will try this.  Will it work on Roku Express?

Thank You. 

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makaiguy
Community Streaming Expert

Re: No Media Device Message

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@brejack1 wrote:

Ok, I will try this.  Will it work on Roku Express?


It should.  First I'd connect it instead of the cable box to your sole HDMI port and get everything working, THEN set up the switch.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

View solution in original post

brejack1
Level 8

Re: No Media Device Message

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This solution works perfectly. 

My only question is why does the Roku Express feel warm to the touch all the time?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Media Device Message

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@brejack1 

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rejvcap
Level 7

Re: No Media Device Message

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Hello RokuDanny,

This new setup of Roku Express+ had started working (just one day), and suddenly when I turned on the tv, the "No Media Device" error message began. 

I have tried the shutting off, reinitializing, but nothing seems to work. 

Any suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Media Device Message

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@rejvcap 

Thanks for the inquiry.

How is your device being powered? Is it plugged into the TV USB port or into the wall with the provided cables and adapter? Have you also tried plugging the device into another HDMI port as well as switching out the HDMI cable used to connect the device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Vikol123
Level 7

Re: No Media Device Message

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This is my problem as well (Roku Express working fine and one day I turn on the TV and get " no media device" message and Roku won't respond") and I did nit see your reply for a fix.  Thank you.

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