Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

No Link Code Email for Device Activation

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I am activating a new roku device. I typed in my email address to receive an activation link. I never received an email.

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Level 19

Re: No email for activation

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Thanks for your patience here. If anyone is still experiencing the issue, please disconnect your device from power for a moment to restart it, then go try going through the setup process once more.

(You may also need to try performing a factory reset. See the steps for this here: https://support.roku.com/article/208757008-how-do-i-factory-reset-my-roku-streaming-device-)

This should allow you to get your device set up using the standard link-code method. See more information about how to link your device here: https://community.roku.com/t5/Getting-Started-Setup-How-to/Setup-Help-Getting-Started-with-Your-Roku...

 

Thanks,

Tanner

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Level 7

No activation code comes to my email. Should I return device?

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Hello, I just got my new streaming stick from Walmart and I have 3 other roku device in my house as I go to activate this one i am entering the same email address so it just pairs and it’s telling me that and email link has been sent to activate but I am not getting anything. I’ve attempted factory reset, read all responses here. Should I just return it? $40 bucks to just do nothing 

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Level 8

Re: Unable to receive activation code

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I too am having the same issue.

While doing the setup routine, Roku is sending an activation code to my email.  It never comes.

I've reset the roku deivce, tried a different email.  

So far this thing sucks.

Apple TV always seems to work flawlessly.

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Level 8

Re: Unable to receive activation code

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But yet i get an email with this stupid badge award.

Anybody want to buy a roku device.

New never used

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Level 7

Re: No email for activation

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Yeah, I'm having the exact same issue. I even reset the roku and re-entered my email and still nothing :/

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Level 7

Re: No email for activation

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I am having the same issue entered email multiple times ... even went back to factory settings. Any advice

 

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Level 7

No email for activation

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I also just got a roku express and I keep entering my email address in and I’m not receiving the email with the activation link.

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Level 7

Re: No email for activation

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We are having the same issue.  By the time the email shows up, if it does, the link is expired.  

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Level 7

Re: Activation code not displaying

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My new Rocky that I just bought is also not working. There is no email being sent to activate it. What is going on ??

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Level 7

Re: Unable to receive activation code

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Exactly what is happening to me.  Brand new Roku Streaming Stick+.  Flawless installation of it.  Gets to the email screen and insists it has sent an email to me.  This is the 3rd time now that the screen has come up with no email showing in my gmail account.  I checked Spam, Inbox, Promotions and Social

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