Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuKariza-D
Roku Employee
Roku Employee

Re: No email for activation

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Hello @Glennthecat

Thanks for the post.

Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

 

Kariza D.
Roku Forum Moderator
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RokuKariza-D
Roku Employee
Roku Employee

Re: No email for activation

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Hey @Roshanlobo

Thanks for letting us know about the issue you're experiencing.

Have you tried clearing your browser's cache & cookies? If so and the issue persists, reply here with the information I asked in my recent post above. 

We look forward to hearing from you soon.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Charris911
Level 7

Re: No email for activation

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The support link does not seem to work. I’m stuck…

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RokuDanny-R
Roku Employee
Roku Employee

Re: No email for activation

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@Charris911

Thanks for the post.

If you are experiencing an issue receiving an email for your device activation, have you tried using another email address?
If you are still unable to resolve the issue, please provide the serial number/device ID on your Roku device and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bpaul
Level 7

Re: No email for activation

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I have a Roku account and an activated streamer. I purchased a second Roku 3820R.

Today I set it up and tried to activate it with the valid email address in my existing account.

Tried several times to get an activation email, nothing.

If I do as suggested, using a different email, am I setting up a second new account?

How would I then link the two devices to the same account later?

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renojim
Community Streaming Expert

Re: No email for activation

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@Bpaul, yes - if you use a new email address you'll be setting up a new account and there's no way to link or combine two accounts.  You may be able to change the email address on your existing account before you try to link the new device.  I'm sure you've done this, but make sure you check your junk/spam folder if you're not getting the "we're unable to reach you" message on your TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Bpaul
Level 7

Re: No email for activation

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I'm all set with the existing email address.

I kept trying the activation every 30 minutes and eventually the last activation email came in promptly.

All the rest came in hours later.

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Alenachatman
Level 7

Re: No email for activation

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This link did nothing. There is no article to answer our questions and the phone number for customer service never answers 

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TRIAC
Level 9

Re: No email for activation

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Hi All. 

Several months ago, when activating a new Roku with an existing account, it took about two hours for the activation link email to show up in my outlook email.

Yesterday, I activated another new Roku with the same existing outlook account and the email showed up in less than a minute.

I was hoping Roku identified the root cause and fixed the problem.  Unfortunately, judging by the previous post, the 'no activation email' problem still exists.....

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NBurns
Level 8

Re: Unable to receive activation code

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So my device is a Roku Express SKU# 3930EU with a serial number of S01V313WJA2P

I am still, after doing every single step in your reply to others, not receiving the activation email. 
And just to add I was a telecoms engineer up until 6 years ago so I know what I’m talking about. And very tech savvy!!

Neil

Neil Burns
BEng(Hons)
Royal Navy Submarine Service Communications branch Veteran
And a nice chap :-)
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