Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Re: ROKU sends activation link that is blank. Setup fails

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There's been a new wrinkle in the problem recently. Some people report they do get the email but the link opens to an error (or blank) page and the ROKU doesn't activate (up until recently, the main issue reported here was that no activation email would show up in the first place). A page or so back, someone reported that on a support chat they were told the Amazon server for ROKU activations is down. (Speculation here but… Perhaps Amazon is being anti-competitive with ROKU because those of us who can't activate are more likely to return these and replace them with Amazon Fire Sticks? Alternately, perhaps when Amazon shut down their cloud server for the social media network Parler, it also knocked ROKU offline?) In any event, I DO think it is time for ROKU to officially issue a statement if they know what is behind this. The moderator can't just keep on telling people to send him a PM. There's nothing he can do but forward it to customer service, which is apparently backed up with similar requests.

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Roku Employee
Roku Employee

Re: ROKU sends activation link that is blank. Setup fails

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@NewsView 

Thanks for the post.

Have you tried access the email through another browser as well as using another device to access the email link?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Level 7

Email Activation

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I just purchased a Roku Express and during the setup process, it asks for my email address, however the email confirmation isn't being sent (have checked spam, etc.).  The email confirmation process has timed out twice now.  Thoughts?

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Roku Employee
Roku Employee

Re: Email Activation

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@jjordanwi 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Email Activation

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PM sent.  While I appreciate your offer to assist, this should be a very basic and straight forward process.  Having to wait hours (and possibly longer) to activate and use a device is inexcusable....especially given that it sounds like a chronic problem.  The clock is ticking....

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Level 8

Re: ROKU sends activation link that is blank. Setup fails

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reply to @RokuDanny-R 

Yes, I have tried using another device (an Outlook app) instead of my computer browser to check for the email. There was no email until I essentially tricked the Ultra LT into activating by linking it to a hot spot on my cell phone, getting to the point where the ROKU sends an email, then turning off the hot spot after which there was an error on the TV asking if I would like to activate in an alternate means. I don't know why that worked but it did. At issue is that I have a secondary problem where I don't have any audio output to the attached ROKU when I start up my TVs (both of them are Sony). I have to turn the TV on and off multiple times before the audio output from the ROKU (over optical) kicks in. So the related question is, if a factory-reset of a ROKU already linked to an account occurs, does it wipe it off the account in such a way that I will need to rely on an activation link email to get them back up and running again? (Basically as long as these activation emails are no-shows I don't want to risk factory-resetting my ROKUs and then having multiple ROKUs I can't re-link/activate on my account.)
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Roku Employee
Roku Employee

Re: ROKU sends activation link that is blank. Setup fails

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@NewsView 

Thanks for the update.

To answer you question: yes, whenever you perform a factory reset, the device wipes the Roku account information on the device, and it will need to be setup again, including activating the device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 1

Re: Unable to receive activation code

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I don’t receive a activation code 

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