There's been a new wrinkle in the problem recently. Some people report they do get the email but the link opens to an error (or blank) page and the ROKU doesn't activate (up until recently, the main issue reported here was that no activation email would show up in the first place). A page or so back, someone reported that on a support chat they were told the Amazon server for ROKU activations is down. (Speculation here but… Perhaps Amazon is being anti-competitive with ROKU because those of us who can't activate are more likely to return these and replace them with Amazon Fire Sticks? Alternately, perhaps when Amazon shut down their cloud server for the social media network Parler, it also knocked ROKU offline?) In any event, I DO think it is time for ROKU to officially issue a statement if they know what is behind this. The moderator can't just keep on telling people to send him a PM. There's nothing he can do but forward it to customer service, which is apparently backed up with similar requests.
Thanks for the post.
Have you tried access the email through another browser as well as using another device to access the email link?
Please keep us posted what you find out.
I just purchased a Roku Express and during the setup process, it asks for my email address, however the email confirmation isn't being sent (have checked spam, etc.). The email confirmation process has timed out twice now. Thoughts?
Thanks for the post.
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
PM sent. While I appreciate your offer to assist, this should be a very basic and straight forward process. Having to wait hours (and possibly longer) to activate and use a device is inexcusable....especially given that it sounds like a chronic problem. The clock is ticking....
reply to @RokuDanny-R
Thanks for the update.
To answer you question: yes, whenever you perform a factory reset, the device wipes the Roku account information on the device, and it will need to be setup again, including activating the device.