Same issue here so I bought another ROKU thinking it was a glitch with the ROKU LT. Now I have a ROKU Ultra and it's the same problem — no activation link ever shows up even hours later (and no, it's not in my junk/spam folder). The only apparent workaround is to enter an alternate email but doing so for an existing ROKU account holder means splitting apart accounts, having to input a payment for the new email/account and re-configuring the channel lineup and preferences — in short a headache.
I tried to PM the info to the moderator but was only told that Support would be contacted. Problem is I already wasted so much time on this that my time to return the ROKU Ultra LT is running out (Walmart only gives customers 15 days to return these). I wasted time before and after the Christmas holiday on the assumption maybe the activation server was down but still no email despite factory resets and the like.
The LT/Ultra were purchased because the two ROKU Stick+ I bought in early 2019 are dying. One of them is dropping audio and needs to be replaced and the other one started overlaying the program encoding on my screen menus. When I start my TV, instead of going to the Home screen it prompts me to press the star button for more options. One day after exhibiting this odd behavior, the entire screen turned to snow (no audio/video), hence I actually need to replace both sticks — but neither ROKU will activate because the email never shows up!
If I can't get either one of these to activate soon, I am going to be forced to jump platforms because my TV service streams on a service my SmartTV manufacturer (Sony) doesn't carry. Long story short, the only ROKU still chugging along with no issue is my original ROKU Ultra (HD/720p) from nearly 10 years ago!
I would like to suggest to ROKU the following: Existing customers should have an option to manually enter their device ID/serial number in their account vs. rely on an email-based activation link. An email link should only be necessary for first-time ROKU owners. For existing account holders there SHOULD be an option to login on this website and add it to one's list of devices!
