Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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rbutler558
Level 7

No Email for Device Activation

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I am activating a new roku device. I typed in my email address to receive an activation link. I never received an email.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: No email for activation

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Hi everyone,
 
Thanks for your patience regarding the issue you are experiencing.  If you are not receiving the email to activate your Roku device during setup, we would recommend checking out the troubleshooting steps provided by our Support page here: https://support.roku.com/article/208754508
 
If you still encounter issues after following the steps in our Support article, some additional things to try are as follows:
  • try a different network, such as a mobile hotspot
  • if you use a web based email, try checking for the Roku email using a different browser or in incognito/private mode
Please be aware that we are actively monitoring and investigating the discussions on this thread.  Thanks again for your continued patience.
 
 
Thanks,
Danny
Danny R.
Roku Forum Moderator

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Damerion314
Level 7

No activation code comes to my email. Should I return device?

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Hello, I just got my new streaming stick from Walmart and I have 3 other roku device in my house as I go to activate this one i am entering the same email address so it just pairs and it’s telling me that and email link has been sent to activate but I am not getting anything. I’ve attempted factory reset, read all responses here. Should I just return it? $40 bucks to just do nothing 

ttmako
Level 8

Re: Unable to receive activation code

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I too am having the same issue.

While doing the setup routine, Roku is sending an activation code to my email.  It never comes.

I've reset the roku deivce, tried a different email.  

So far this thing sucks.

Apple TV always seems to work flawlessly.

ttmako
Level 8

Re: Unable to receive activation code

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But yet i get an email with this stupid badge award.

Anybody want to buy a roku device.

New never used

oneout41
Level 8

Re: No email for activation

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Yeah, I'm having the exact same issue. I even reset the roku and re-entered my email and still nothing :/

lgonzal24
Level 7

Re: No email for activation

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I am having the same issue entered email multiple times ... even went back to factory settings. Any advice

 

abishop31
Level 7

No email for activation

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I also just got a roku express and I keep entering my email address in and I’m not receiving the email with the activation link.

tfb00513
Level 7

Re: No email for activation

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We are having the same issue.  By the time the email shows up, if it does, the link is expired.  

KDot
Level 7

Re: Activation code not displaying

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My new Rocky that I just bought is also not working. There is no email being sent to activate it. What is going on ??

BBones
Level 7

Re: Unable to receive activation code

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Exactly what is happening to me.  Brand new Roku Streaming Stick+.  Flawless installation of it.  Gets to the email screen and insists it has sent an email to me.  This is the 3rd time now that the screen has come up with no email showing in my gmail account.  I checked Spam, Inbox, Promotions and Social