Getting Started - Setup & How-to

[Zeff]

Setting up a #Roku Express... I have an existing Roku account and when put my email in for activation I get an email with a link to page that requires a code... No code shows on the TV to put into the input box..  no code in the email & no code on the TV - can't confirm. also, didn't receive a HDMI cable - very poor experience so far

[kenny1]

got the same problem, any answers?

[joe1950]

same issue. There is no link code displayed so I can't enter a link code. Roku express

[RokuDanny-R]

@Zeff @kenny1 @joe1950 

Thanks for the note.

We would recommend trying to perform a factory reset on your Roku TV and then seeing if you can set up the device.

For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny

[dj23]

Already done factory reset and no code still showing on my tv screen any other options?

[RokuDanny-R]

@dj23 

Thanks for the post.

If you have already tried to perform a factory reset on your device, we recommend rebooting both your wireless router and your Roku device. I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can connect and setup your Roku device. Then once the device is setup, you can connect back to your home wireless network.

Please keep us posted.

Thanks,
Danny

[jaie]

I have done factory reset, reboot of wifi and roku to no avail....I've reviewed all the "blogs", "forums". I have to wonder if the model I have won't allow it because it's basic -even though all resources from ROKU claim it's possible to watch ROKU from any device except hotel or dorm??? Come on ROKU, if I was the only person with same issue it's either the product or the model? 

[RokuMary-F]

Hi @jaie,

We appreciate your patience regarding this matter. I understand that you are unable to activate your Roku device.

Could you please provide the serial number/ device id found on your Roku device and an additional description of the issue you are running into.

Please let us know if there's anything else we can help you with.

Thanks,

Mary