Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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MrFrustration
Level 7

No Activation Code After Resetting the Roku device.

I have seen a number of complaints similar to this one.  I have been working for two days with two different accounts and have the same problem.  There are a lot of us that have it.  It hangs on the activation screen after the activation process shows "DONE".   I've done factory resets, different emails, restarts, repeated activations.  I read the same frustration from others.  Of course, this is not covered by agent support.  Where can I find an answer?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: No Activation Code After Resetting the Roku device.

Hi @MrFrustration

We're here to help!

Please reply here with the serial number/device ID of the affected device. It can be located at the back or underneath the player itself.

All the best,
Kariza

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