Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Knmiller2
Level 7

New tv and having Set up issues with activation code

Just unboxed new hisence Roku 75” hd 

have completed the setup process numerous times unable to get code or update to connect. Tv will not set up. 

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RokuMary-F
Roku Employee
Roku Employee

Re: New tv and having Set up issues with activation code

Hi @Knmiller2,

Thanks for letting us know about the activation issue that you are experiencing.

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
If you are still unable to get an activation code, we recommend rebooting both your wireless router and your Roku device

You may also refer to this link: How do I resolve an issue when activating or linking my Roku® streaming device? | Official Roku Supp... 

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Mary

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