Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Vesseyh
Level 7

New roku setup won’t go past software update

Have two new roku devices I just ordered. When setting up after connecting to the internet it says a software update. Every time after it goes straight back to the opening page and so on and so on. The internet says it’s connected and have restarted it about a million times now. Our internet works on all our devices and smart TVs that are even further away from the router in the house. How can I get past the first two steps and finally actually use the devices. 

15 REPLIES 15\
renojim
Community Streaming Expert

Re: New roku setup won’t go past software update

You don't say what model number Roku you have, but if it's one that uses a USB power adapter make sure you're using the supplied adapter and not your TV's USB port.

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leslie_glenda
Level 7

Re: New roku setup won’t go past software update

I'm having the same issue with a Roku Premiere, I saw a reply posted saying to use the supplied power pack. That's what I'm doing but still having the issue.

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Vesseyh
Level 7

Re: New roku setup won’t go past software update

Hi I have a roku express. I have tried the USB hooked up to the TVs and  to a power block but no luck. I’ve also seen other posts on this so I also reset the button on the back and still nothing. Also note that I’ve been trying this with two Rokus and both aren’t working. 

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renojim
Community Streaming Expert

Re: New roku setup won’t go past software update

If two aren't working it could be a network problem.  Have you rebooted your modem/router?

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Kelljo248
Level 7

Re: New roku setup won’t go past software update

I’m having the same problem. I can’t get past the update, I have tried different power blocks, the roku block, and different ones I have. How do I fix it. This has happened to 3 of my rokus I have bought in the past 3 months. 

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StreamerUser
Level 20

Re: New roku setup won’t go past software update

Try using an alternate internet connection (e.g. phone Hotspot, neighbors WiFi) for the initial setup/update, then switching to your regular internet connection after that

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Stephan91
Level 7

Re: New roku setup won’t go past software update

I am having the same issue..I have 2 other Roku working fine and a firestick that works...is there a limit to the number of Roku you have? I get to the software update but nothing happens it says error code 005..it is not my router everything else is working fine..I have the Roku Premier
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renojim
Community Streaming Expert

Re: New roku setup won’t go past software update

The limit is apparently 20.  As @StreamerUser wrote right above your post, try using your phone's hotspot if possible just to get through the initial setup.  You can also try this:
https://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-Express-Error-quot-Code-005-quot-Ini...

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RokuDanny-R
Roku Employee
Roku Employee

Re: New roku setup won’t go past software update

Hi everyone,

Thanks for the posts.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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