Have two new roku devices I just ordered. When setting up after connecting to the internet it says a software update. Every time after it goes straight back to the opening page and so on and so on. The internet says it’s connected and have restarted it about a million times now. Our internet works on all our devices and smart TVs that are even further away from the router in the house. How can I get past the first two steps and finally actually use the devices.
You don't say what model number Roku you have, but if it's one that uses a USB power adapter make sure you're using the supplied adapter and not your TV's USB port.
I'm having the same issue with a Roku Premiere, I saw a reply posted saying to use the supplied power pack. That's what I'm doing but still having the issue.
Hi I have a roku express. I have tried the USB hooked up to the TVs and to a power block but no luck. I’ve also seen other posts on this so I also reset the button on the back and still nothing. Also note that I’ve been trying this with two Rokus and both aren’t working.
I’m having the same problem. I can’t get past the update, I have tried different power blocks, the roku block, and different ones I have. How do I fix it. This has happened to 3 of my rokus I have bought in the past 3 months.
Try using an alternate internet connection (e.g. phone Hotspot, neighbors WiFi) for the initial setup/update, then switching to your regular internet connection after that
The limit is apparently 20. As @StreamerUser wrote right above your post, try using your phone's hotspot if possible just to get through the initial setup. You can also try this:
Thanks for the posts.
We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?
Please keep us posted.