Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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New device error code 006

I just bought a new express + off eBay. During setup it needs to update, but it jumps during the update from 9% to 60% then when finished gives me an error code: 006. Says failed because verification failed. Did I buy a bunk device or what? The signal strength is 4-5 bars. I've hard reset a dozen times. I've tried pressing home 5 times, fwd 3, rewind 2. And updating from there. Same thing. When I start the device it syncs my remote, asks me language preference, has me connect to internet, checks for update, and error. I can't go through the device.

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Roku Employee
Roku Employee

Re: New device error code 006

@HauntingBeauty 

Thanks for the inquiry.

This error code usually indicates that the update failed because of verification failure.

For troubleshooting steps, visit our Support page here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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