Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

New device after update and restart

Let’s get started!!  Wireless network strong. 3 green check marks on wireless internet. Update available ok. System then updates and restarts but does not progress from there. No menu just a purple screen empty. After 1 minute it returns to the let’s get started screen. Any suggestions?

0 Kudos
1 Reply
Level 21

Re: New device after update and restart

A number of people have reported success by connecting to a different wifi network, like a friend's or their phone's wifi hotspot, for the initial software update. After that completes they've been able to continue and connect with their home wifi.

Let us know how we you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos