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sj50424
Level 7
‎06-21-2020 11:14 AM

New device after update and restart

Let’s get started!!  Wireless network strong. 3 green check marks on wireless internet. Update available ok. System then updates and restarts but does not progress from there. No menu just a purple screen empty. After 1 minute it returns to the let’s get started screen. Any suggestions?

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makaiguy
Community Streaming Expert
‎06-21-2020 04:08 PM

Re: New device after update and restart

A number of people have reported success by connecting to a different wifi network, like a friend's or their phone's wifi hotspot, for the initial software update. After that completes they've been able to continue and connect with their home wifi.

Let us know how we you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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