Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Lilbit98
Level 7

New TV - won't go to any screen other than 'network'

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I bought an Element Roku TV today used. 

I have logged in using my wifi and also my mobile hotspot. It will say there is an update available and that once the update is installed it will restart. I left the TV on for over 2 hours when I went to visit family and, when I got home, it was still on the Network screen. 

I have tried pressing the home, back, Netflix, Disney+ etc. Buttons and nothing happens. I cannot reset the tv as, even when I turn it off, the settings button is not available to me. I'm at a loss here and just want the tv to work. 

I did restart my wifi router, as well. Like I said I tried both my wifi router and then my mobile hotspot on my phone. If you have any answers to this, please help me 🙃

It also doesn't do anything if I put "Connect to the internet later". It just stays on the "choose your network screen". It *does* say there is an update but after I press ok nothing happens. 

 

Edit to say;; I found the reset button and that did successfully work. Thank you for the answer and sorry for the quick post! It's for a 2 and 3 year olds bedroom and, honestly, I was worried I'd just wasted money and wouldn't get any sort of break 😅

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StreamerUser
Level 20

Re: New TV - won't go to any screen other than 'network'

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Try a Factory Reset:   

Simply use the RESET option (a pin hole) on the back of the TV which is located just above the HDMI port. Use a pin and press & hold it for 30-60 seconds for the TV to Reset and Restart

https://support.elementelectronics.com/hc/en-us/articles/360041415531-Factory-Reset-How-to-Factory-R...

Otherwise, use the USB Updater:  

https://tvupdate.roku.com/index?p=select

View solution in original post

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StreamerUser
Level 20

Re: New TV - won't go to any screen other than 'network'

Jump to solution

Try a Factory Reset:   

Simply use the RESET option (a pin hole) on the back of the TV which is located just above the HDMI port. Use a pin and press & hold it for 30-60 seconds for the TV to Reset and Restart

https://support.elementelectronics.com/hc/en-us/articles/360041415531-Factory-Reset-How-to-Factory-R...

Otherwise, use the USB Updater:  

https://tvupdate.roku.com/index?p=select

View solution in original post

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