Getting Started - Setup & How-to

[EJC1]

I received a new Roku device one week ago. It worked great the first week. Today it started to not pair with the remote or the app on my phone. I have to keep unplugging and restarting it to get it to work properly. I've had 4 other Roku devices and never had this issue. Did I get a lemon???

[RokuDanny-R]

@EJC1 

Thanks for the note.

What is the Roku model device that you are having issues with?

With that information we will be able to assist you further.

Thanks,
Danny