Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

New Roku device trying to activate

same me issue here, new roku device and no way to active an existing subscription. no way to contact roku, so far very dissapionted with lack of support from roku!

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1 Reply
Roku Employee
Roku Employee

Re: New Roku device trying to activate


Thanks for the post.

Can you please specify the issue you are experiencing? What is the issue you are seeing? Where in the activation process are you having this issue? Can you provide a screenshot so we can better understand?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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