Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

New Roku Stick Keeps Turning TV Off

New Roku Stick fresh out of box 2019/05/18. Setup fine, then when trying to add channels or use or anything else, TV turns off at about 30 seconds (but appears to have a variance, not exactly same time each time). Have tried re-setting (as in unplug/replug) batteries in remote, power to Roku, Roku into TV. Most current SW. Have turned off 1-touch whatever as other threads recommend. No joy. This is not our first Roku but the first with this problem. Whazzup, and help!

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Level 13

Re: New Roku Stick Keeps Turning TV Off

Could the Roku be using too much power that your TV can't handle?

How do you have the stick powered? If it's drawing power from the TVs USB port, try not doing that. Try plugging in using an AC adapter instead.
Yeah, I got some Rokus.
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