Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

New Roku Setup

I just purchased a new Roku express. After updating it returns right back to the beginning. I tried checking my wifi, reseting the Roku, and switching the HDMI port. I have no idea what else to do.

0 Kudos
2 Replies
Highlighted
Roku Employee
Roku Employee

Re: New Roku Setup

@AwaJ 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish activating and setting up your Roku device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: New Roku Setup

The issue is I'm on a college campus. I contacted tech services and they gave me more bandwidth? on the wifi. It's not possible to reboot the wifi. I rebooted the device multiple times. I also don't have access to another network or a hotspot.

0 Kudos