Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku Premiere won't give me an activation code

@Dwog 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can retrieve an activation code. Then once your device has been activated and setup, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Azzamean
Level 8

Re: New Roku Premiere won't give me an activation code

No. Their support is seriously just trolling you.

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roKaos
Level 7

Re: New Roku Premiere won't give me an activation code

Danny can you explain the Roku process works in sending a link code?Perhaps explaining this will assist the folk in solving their problem.

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RokuDanny-R
Roku Employee
Roku Employee

Re: New Roku Premiere won't give me an activation code

@roKaos

Thanks for the post.

Can you please clarify your inquiry? Do you need assistance in obtaining an activation link through email or retrieving a link code on screen during activation?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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