Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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amy5
Level 7

Re: New Roku Premiere Won’t get past update

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Same issue as several others with this restart loop after "updating" software. Have tried all of the suggestions with no change. Thoughts? Thank you.

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CodeButcher
Level 9

Re: New Roku Premiere Won’t get past update

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My Roku Express finally updated. I used a spare router I use for my Jobsite when I setup CCTV cams. I setup my router to have no password, temporarily.  Went through setup, downloaded the latest firmware and restarted. To my amazement it worked.  I then moved the Roku to the location I wanted to use it and connect to the regular router (the one that previously kept looping) and it worked fine.

I don't know if there was a recent update on the server. I had one theory that the ports may be blocked preventing the update to reconnect to the link server.

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MrZombieJeff
Level 7

Re: New Roku Premiere Won’t get past update

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I solved my issue as well.  After researching the specs of the device, and seeing the antenna was only 802.11bgn, I decided to try something.

Both the 2.4ghz and 5ghz networks on my WiFi router shared the same SSID, which I had been connecting to with the Roku.  I changed the 2.4ghz network to a different SSID, connected the Roku, and viola it connected and updated successfully.

If your router is sharing the same WiFi network name for both wireless bands, I would suggest renaming the 2.4ghz to something else, and ensure the Roku is connected to it.

Good luck!

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Jamiemcd44
Level 7

Re: Infinite restart loop after downloading updates

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Solved problem by setting router to  802.11g only ---- it had been mixed.

I tried 802.11n only and problem stayed.

Up and running  who hoo!!

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WhoKnew
Level 7

Re: New Roku Premiere Won’t get past update

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Apparently there is no answer, just questions. No solutions, just guessing by customers. Try this, try that.

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WhoKnew
Level 7

Re: New Roku Premiere Won’t get past update

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Sent it back- fixed all the problems!

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FocusST
Level 7

Re: New Roku EXPRESS Won’t get past update

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I just bought a Roku Express today and having the same issue won't get past update. I do have a Roku Ultra which I got a year ago on another tv still works fine.

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CodeButcher
Level 9

Re: New Roku EXPRESS Won’t get past update

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I had the same problem and have been following this situation.  I was able to get it working after 3 weeks of failing.  Apparently after the update it (Roku Express et. al.) gets very picky on what type of WiFi connection, but from my solution, using an older 802.11 b/g WiFi connection did the trick. Just as an added measure, I disabled the WiFi Password (temporarily) so it would obstruct the setup process.  All other solutions seem to point at the router, though I was skeptical at first because it would connect to the router and save the password. After using an older router that was 802.11 b/g it connected. Then after the link code displayed, and complete the Setup.  I was able to reconnect to the Main router that was previously failing after the setup was complete.

What brand and model WiFi Router are you using?

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MrZombieJeff
Level 7

Re: New Roku EXPRESS Won’t get past update

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I would suggest you force the Roku to connect to your 2.4ghz wireless network.  If you are running both 2.4 and 5 bands with the same SSID, I would rename the 2.4 network to be something unique, and try again. 

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