Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
I pretty much had no problem with the update, I did however had a slight problem with the activation. It just sat there for a while until I asked for a new Code. Then it finally connected and updated. I guess my past experience with the Express helped.
Two thing I need to point out. WiFi connection must be solid, I mean, is you need a strong and consistent signal from the WiFi. In my case it's in the same room about 3 feet away. Second is the HDMI cable and possibly the TV you are using. The included cable is junk. Use a higher quality cable. Also I've never had any luck initially setting up with Vizio TVs, but that may be because they were far away from WiFi source, but work fine afterwards. Some lower end or older TVs may have a problem with the Resolution Auto Detect.
My roku is plugged into the wall at this point. I first had it plugged into a power strip, but got rid of that to see if that solved it. It did not. I now cannot get past setting up the wifi without it restarting. I unplugged it for 30 sec after hitting the factory reset button on the back. I logged onto my account online and disconnected it from my account to see if that helped as well.
After the complete meltdown above, I was able to get all the way thru the set up once more after performing another factory reset. I reconnected it to my account and got to my home screen. I launched the disney plus app. I hit sign in, then the back button, then the home button. The roku showed a black screen and then reset back to the language choice screen. It still shows it attached to my account, but it won't just turn on and go to my home screen.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
I tried to set up my roku but after setting up the wifi and updating, it just reset! It did this for about 30 minutes so I did everything and even a factory reset. Now I have a defective and am about to have a massive hole in my wall. Is there any way to fix this???!!!
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating and setting up your Roku device. Then once your device has been setup, try switching back to your home wireless network.
If you are still unable to resolve the issue after connecting to a mobile hotspot, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
