Getting Started - Setup & How-to

[Haley1]

Just bought a new Roku Premiere and am currently trying to set up for the first time. It asks for my language, then internet connection, then does the update and reboots. When it reboots, it keeps bringing my back to choose my language and starts all over again. We can’t get past this. Any help?

[Kat74]

We are having the same issue.  Bought on Friday and still can’t get past update. We have tried different cords, resetting, different tv, different hdmi ports. Nothing seems to help. Tried calling tech support but it said the device was ineligible for tech support. Would love some assistance. 

[Kricketts79]

Did either of you figure out a fix for this? I just received a Roku Premier for Christmas and am having the exact same issue. 

[RokuDanny-R]

@Kricketts79 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Keep us posted with what you find out. 

Thanks,
Danny

[MCLoesch]

Same problem.  I bought a Roku TCL TV last year.  It worked great for several months, then froze up and would play only PBS.  I eventually tried a factory reset.  Once I did, it could not get past the updating software process. It’s an endless loop.  I bought a new router, then tried hard wiring it.  Same effect.

I also bought a new Roku Ultra.  Same result on both the wireless and wired connections.

Can you help?  Frustrating that there is not a direct line to Roku tech support.

[RokuDanny-R]

@MCLoesch 

Thanks for the note.

Have you tried rebooting both your wireless router and your Roku device? I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Keep us posted with what you find out. 

Thanks,
Danny

[T1manit0]

Danny, I am having the same issue. I have tried the steps you outlined with no luck. Please advise 

[MCLoesch]

Hi Danny -

Not only did I reboot my router, but as noted above, I purchased an entirely new router and replaced the old one.

Both it and the Roku have been rebooted multiple times.

Everything else is running fine on this network with the same password.  We stream readily from Netflix and Amazon Prime on our computers.  I really do not think that there is a network issue.  If there is, it would show with some other device and would have been fixed or at least effected by replacing the router.

[novak92698]

I tried setting up my new Roku Premiere and could not get past the system update.  It is connected to wifi, it downloads the update, then it restarts and the process loops again and again.  I rebooted the router with no effect.  I used my phone as a mobile hotspot, had no connection issues, but continued the update loop.  What is the next step to resolve this issue? 

[DLC_Photo]

The exact same issue is popping up with the ROKU Express. Sure seems like an update issue.