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HVuser
Reel Rookie

New Roku LE drops channel after couple minutes

I have a brand new Roku LE. It installed fine, and the channel list comes up fine. I can start a channel streaming, but after a couple minutes, it stops playing and goes back to the channel selection screen. I have tried a few channels, and it works the same.

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makaiguy
Community Streaming Expert

Re: New Roku LE drops channel after couple minutes

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku. 

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.  It may appear to start up okay, but when it runs into something that requires more power than the tv's USB port can provide, something's got to give.  Frequently this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past, triggering this problem.

 

If you don't have a Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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