Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

New Roku Express + looping back to update process during start-up

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My new Express + is powered by the wall unit.  The set-up process loops through: restart, language, network, download (100percent), restart, semi-blue screen and then repeats.  While on the blue screen, I see an activity light blinking for about 20 sec before a repeat of the process.  I have tried a reset, but same result.

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Level 21

Re: New Roku Express + looping back to update process during start-up

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Some people have had success with connecting the Roku to an alternate Internet source, such as a phone hotspot. Do a hard reset in the Roku and begin the setup from the beginning, using the hotspot as the access point. After it completes, you can reconnect to your normal Internet.

As I said, this has worked for many users. But I'm not stating that is an absolute 100% solution. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Highlighted
Level 21

Re: New Roku Express + looping back to update process during start-up

Jump to solution

Some people have had success with connecting the Roku to an alternate Internet source, such as a phone hotspot. Do a hard reset in the Roku and begin the setup from the beginning, using the hotspot as the access point. After it completes, you can reconnect to your normal Internet.

As I said, this has worked for many users. But I'm not stating that is an absolute 100% solution. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 7

Re: New Roku Express + looping back to update process during start-up

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The hotspot method worked!  Thanks.

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