Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

New Roku Express Stuck on Jumping Letters after software update

I bought a brand new Roku express after our previous one failed.  It powered up fine and connected to WiFi.  It immediately required a software update which dowloaded without issue.  Upon restarting after the download, it gets stuck in the jumping Roku letters.  It has been there for 8 hours with no change. I tried unplugging it from the power and waiting 30 seconds only to get stuck in the same place.  I also tried a factory reset with the same issue.  How do I get past the jumping letters?

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3 Replies
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Level 18

Re: New Roku Express Stuck on Jumping Letters after software update

Was the power plugged in when you did the factory reset? And did you hold it for over 30 closer 50 seconds?

Edmund
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Level 7

Re: New Roku Express Stuck on Jumping Letters after software update

Yes.  Power off disconnected from TV and button pressed for 60 seconds.  Even switching it to another TV, it just stays in the jumping letters now.  It will not move past them.

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Level 18

Re: New Roku Express Stuck on Jumping Letters after software update

You need it to be powered when factory resetting the roku. 

Edmund
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