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hookem085
Level 7
‎12-20-2020 01:50 PM

New ROKU Express will not go past update

Purchased Roku Express via Amazon and it keeps just having me pick a language, connect to wifi, and then says that it has to update after that it just goes to a >>pick a Language > connect to wifi > has to update >>pick a Language > connect to wifi > has to update ... ETC...

1) yes connected to HOT SPOT > same thing

2) restarted wifi ?> same thing

We have 2 other ROKUS did not have this problem when setting them up.

Never gets to the part to put in my ROKU account info / How to I get past update / so I can input ROKU Account

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renojim
Community Streaming Expert
‎12-20-2020 04:40 PM

Re: New ROKU Express will not go past update

Make sure you're using the supplied power adapter and not your TV's USB port.  If you're already doing that you can try a factory reset - find the reset pinhole and use a paperclip or something similar to press and hold the reset button for no less than 30 seconds regardless of what's happening onscreen.  I don't know if it will help, but that's about all I can suggest since you already tried the hotspot.

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