Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Never received my Roku remote

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I never received my Roku remote even though the tracking information says that it arrived last Thursday (it is now Monday). Can someone on customer support please get back to me so I can get a refund or at least have it redirected to me again? 

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Roku Employee
Roku Employee

Re: Never received my Roku remote

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@Jenfzhang 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Never received my Roku remote

Jump to solution

@Jenfzhang 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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