Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Vonnieant21
Level 7

Need help working my ruko please

I didn't mean to reset my ruko now it's not letting me do anything everything is paid for updated please help me with this

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Need help working my ruko please

Hi @Vonnieant21

Thanks for reaching out here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? What do you see on your TV screen at the moment?

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Need help working my ruko please


@Vonnieant21 wrote:

I didn't mean to reset my ruko now it's not letting me do anything everything is paid for updated please help me with this


By "reset" are you referring to a full Factory reset?   If so, you have to start over and set things up as though it were a new unit right out of the box.  Your installed channels and channel subscriptions are attached to your existing Roku account, so they should all be reloaded when you get it set up and linked to your same existing Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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