Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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DDR
Level 7

Need Help Linking And Activating

Need help trying to activate and link my new and additional streaming stick to my existing account. It keeps telling me that my email that i provided "isn't working".  The email is correct and it is working.

I bought a streaming stick to use on a tv in a different room.  So as i said above i already have an account just wanting to add a new device to be used on a different TV to my existing account.  Why i click on "activate new device" using my computer it says it is sending a code.  Well i'm guessing that "code" is being sent to my TV that is already hooked up with Roku device.  Shouldn't the "code" be sent to the TV that i'm trying to hook up to?

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Need Help Linking And Activating

@DDR 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing? When you are setting up the Roku device and it begins the activation process during setup:

1) does the TV screen provide you with a link code for your to enter on your computer or

2) asks for your Roku account email to send you an activation code link?

If you do not see either of these situations, we would recommend trying to perform a factory reset on your Roku device to obtain a new link code or email prompt. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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