Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7


My streaming stick works fine at home on my home network.  I   traveling and cannot connect to a public network in an rv park. Is this normal? I tried it at home before leaving an it worked fine.  Now when I turn it on ROKU bounces around the screen and nothing else happens.  Is it possible that this will only work at home on my own network? By the way your customer service is atrocious.  I have not been able too find anything on your site that remotely resembles my problem and there is no way to talk to a human.  I am thinking of cancelling my subscription until I get home where I can use it.  Is there any way you can help before I resort to cancelling?

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Community Streaming Expert


A couple of things...

If it's not making it to the Home Screen where it shows the menu and all your installed channels/apps that has nothing to do with its Internet connection.  I'd suspect some kind of power problem.  If you're using the TV's USB port try using the supplied power adapter or some other USB power adapter/charger from a phone or tablet.

Second, what do you mean by subscription?  There is no subscription to use a Roku, although there are many scams.  There are individual subscriptions to things like Netflix or Hulu and some subscriptions can be paid through Roku, but there is no "Roku subscription".

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