Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

My satellite service providers name is not on Rokus list of providers. My provider is Viasat

I am setting up my device,Roku express,and cannot find viasat on the list given

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5 Replies
Roku Employee
Roku Employee

Re: My satellite service providers name is not on Rokus list of providers. My provider is Viasat

@Coolbeans 

Thanks for the inquiry.

Can you please provide us with more information regarding what you are seeing?

Are you seeing this issue on your TV during the setup process of your device, or during the activation process on your computer screen? Can you provide us with a screenshot where you are seeing this issue?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: My satellite service providers name is not on Roku list of providers.

Provider not listed

I am a Board member of the "Western Sanders County TV District", we are trying to get listed as a Provider so our viewers can access the programs where a Provider is requested.

Could you provide information that I can take to our Board meeting to shed light on this issue.

Thank You,

Don Nance

 

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Level 7

Re: My satellite service providers name is not on Rokus list of providers. My provider is Viasat

I have the same issue.  Where the issue comes into play is when you attempt to activate a channel, i.e , History, A&E, Lifetime..... and you go the internet to sign up, the drop down to find the Provider, does not show ViaSat, Exede, or Wildblue (both their former company names) as an option to select for provider.  What do I need to do to be able to access these channels?    

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Level 7

Re: My satellite service providers name is not on Rokus list of providers. My provider is Viasat

I have the same problem when trying to add some sites.  It asks for our  tv provider to activate.  We are all an over the air, antenna type service, and there is no "provider" in our valley.  I have attempted to find the solution to this with ROKU in the past to no avail.  I hope someone is listening this time.

Don   

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Roku Employee
Roku Employee

Re: My satellite service providers name is not on Rokus list of providers. My provider is Viasat

@BML @puzlrock 

Thanks for the posts.

If your provider is not on the list for channel authentication, or if you do not have a provider, you will be unable to access the content on that channel.

For more information about those channels, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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