Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

My roku is deleting channels

My roku keeps deleting Hulu and Disney+. I do share the roku so I asked other family members if they deleted the apps but they didn’t. I already had to call customer service awhile ago to solve this, and it was fine for a little while but now all of a sudden it’s happening again. Please help! 

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Level 21

Re: My roku is deleting channels

Go to and see what devices are linked to your account (near the bottom of the page).  Maybe there's a device you didn't know about and someone using that device is deleting the channels.

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