Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Moved House - New wifi router - Can't update settings

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Moved home and have new temporary broadband.

I have a flashing white light and I know that my ROKU is not communicating with the WIFI and I need to update it.

However using the remote doesn’t work and I can’t get to the ROKU screen to update it so caught in a catch 22.

Please help...

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1 Solution

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Level 17

Re: MOVED HOUSE - NEW WIFI ROUTER - CANT UPDATE SETTINGS

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Make sure your TV is set on the correct HDMI port the Roku is feeding into.

Source ....Input.... use yur TV's remote.

Then you need to pair your remote.

You should be seeing something purple on your screen.

PoP the batterys out of the Roku and back in ....

https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.

View solution in original post

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2 Replies
Highlighted
Level 17

Re: MOVED HOUSE - NEW WIFI ROUTER - CANT UPDATE SETTINGS

Jump to solution

Make sure your TV is set on the correct HDMI port the Roku is feeding into.

Source ....Input.... use yur TV's remote.

Then you need to pair your remote.

You should be seeing something purple on your screen.

PoP the batterys out of the Roku and back in ....

https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.

View solution in original post

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Level 7

Re: MOVED HOUSE - NEW WIFI ROUTER - CANT UPDATE SETTINGS

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Worked perfectly, thanks so much.