Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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PeytonClara
Level 7

Missing Advanced Wireless Receiver?

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I am setting up my Roku for the first time and after the initial ROKU screen it moves to the select a language screen. At this point it goes to a error message saying the Advanced Wireless Receiver is not detected. I have the the receiver plugged into the streaming stick and everything is plugged into an outlet. I can't make it past this point. I am 100% sure I have it connected properly. Unless the picture on the installation guide is incorrect.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

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@PeytonClara

Thanks for the post.

Have you made sure the connections are secure? If so, it's possible that the AWR is damaged. Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

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@PeytonClara

Thanks for the post.

Have you made sure the connections are secure? If so, it's possible that the AWR is damaged. Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dpurgaso
Level 7

Re: Missing Advanced Wireless Receiver?

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How can i send a private message im having the same problem?

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RokuKariza-D
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

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Hey @Dpurgaso

We're here to help!

Could you tell us specifically the issue you're running into? Please also reply here with the serial number of your Roku device. It can be located on the box or at the back of the player itself.

With more information, we can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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adrianarossell
Level 7

Re: Missing Advanced Wireless Receiver?

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I’m trying to set up my roku stick but I was never sent the advanced wireless receiver so I ordered a USB cable that fit into my roku stick, but it’s still saying missing advanced wireless receiver, please let me know how I can fix this!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

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@adrianarossell

Thanks for the post.

The Advanced Wireless Receiver should have been included within the packaging of the device. It is a cable that is labelled. Is the cable missing from the device box?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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amrikray
Level 7

Re: Missing Advanced Wireless Receiver?

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I’m having the same issue with a new Roku Streaming Stick 4K. I’ve tried to set up 15 times so far. It keeps giving me error message 022 where it’s saying that the long range wireless receiver is not connected (though it is clearly connected as the device is powered). I’ve tried with the wireless receiver connected via both the TV and directly into the power outlet.

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renojim
Community Streaming Expert

Re: Missing Advanced Wireless Receiver?

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@amrikray, did you get it from a store?  People have been known to buy and return sticks just to get the wireless receiver to replace a bad one.

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Tivoburkee
Community Streaming Expert

Re: Missing Advanced Wireless Receiver?

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Roku sells it separately for $19.99:

 

https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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amrikray
Level 7

Re: Missing Advanced Wireless Receiver?

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I purchased it from Amazon (supposedly new).

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