Getting Started - Setup & How-to

[PeytonClara]

I am setting up my Roku for the first time and after the initial ROKU screen it moves to the select a language screen. At this point it goes to a error message saying the Advanced Wireless Receiver is not detected. I have the the receiver plugged into the streaming stick and everything is plugged into an outlet. I can't make it past this point. I am 100% sure I have it connected properly. Unless the picture on the installation guide is incorrect.

[RokuDanny-R · Accepted solution]

@PeytonClara

Thanks for the post.

Have you made sure the connections are secure? If so, it's possible that the AWR is damaged. Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny