Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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PeytonClara
Level 7

Missing Advanced Wireless Receiver?

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I am setting up my Roku for the first time and after the initial ROKU screen it moves to the select a language screen. At this point it goes to a error message saying the Advanced Wireless Receiver is not detected. I have the the receiver plugged into the streaming stick and everything is plugged into an outlet. I can't make it past this point. I am 100% sure I have it connected properly. Unless the picture on the installation guide is incorrect.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

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@PeytonClara

Thanks for the post.

Have you made sure the connections are secure? If so, it's possible that the AWR is damaged. Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver?

Jump to solution

@PeytonClara

Thanks for the post.

Have you made sure the connections are secure? If so, it's possible that the AWR is damaged. Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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