Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Missing Advanced Wireless Receiver

I have my Roku plugged in and the USB power cable with long range wireless receiver plugged to the Roku  but after I hit language, I have a purple box that comes up stating "Missing Advanced Wireless Receiver"  The AWR is not detected and must be connected.  I have plugged it into a power source as well as directly into the television through the USB port but get the same message.

Why would that occur... BUM AWR from Roku?  Any help is appreciated. TIA

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3 Replies
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Level 17

Re: Missing Advanced Wireless Receiver

This is a roku stick+, it should not be plugged into the tv usb port, but directly to wall outlet. Stick+ plugged into hdmi of the tv, AWR is plugged into the Stick+, then usb extender plugged into AWR, and the extender into ac usb adapter and into the wall. 

Edmund
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Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

@edgetoo 

Thanks for the inquiry.

If you are not able to get things up and running, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll help connect you with out Support team who can further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Missing Advanced Wireless Receiver

I have the same issue. please help

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