Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Missing Advanced Wireless Receiver

I have my Roku plugged in and the USB power cable with long range wireless receiver plugged to the Roku  but after I hit language, I have a purple box that comes up stating "Missing Advanced Wireless Receiver"  The AWR is not detected and must be connected.  I have plugged it into a power source as well as directly into the television through the USB port but get the same message.

Why would that occur... BUM AWR from Roku?  Any help is appreciated. TIA

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18 Replies
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Level 17

Re: Missing Advanced Wireless Receiver

This is a roku stick+, it should not be plugged into the tv usb port, but directly to wall outlet. Stick+ plugged into hdmi of the tv, AWR is plugged into the Stick+, then usb extender plugged into AWR, and the extender into ac usb adapter and into the wall. 

Edmund
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Roku Employee
Roku Employee

Re: Missing Advanced Wireless Receiver

@edgetoo 

Thanks for the inquiry.

If you are not able to get things up and running, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll help connect you with out Support team who can further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Missing Advanced Wireless Receiver

I have the same issue. please help

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Level 7

Error on setup with AWR issue

On startup my Roku Streaming stick + acts like its going to work asks for preferred language. Then I get “ Missing advanced wireless receiver. The wireless receiver is not detected and must be connected. I’ve tried it with direct power and usb power. Get the same results. Promise the wireless receiver is plugged into the stick. Checked the connection to it twice. 

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Roku Employee
Roku Employee

Re: Error on setup with AWR issue

@Scale4cash 

Thanks for the letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Missing Advanced Wireless Receiver

I also bought a brand new Roku stick and have the same problem. Took about 20 tries to get the remote to pair, got everything set up, the website said everything was all set, then it tried updating channels, lost connection, remote came unpaired again and now I sometimes get the screen that says missing advanced wireless receiver and sometimes I just get the screen that says scanning network. And I can’t go to settings or anything else because my remote is no longer paired either. Frustrating! Please help 

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Level 7

Re: Missing Advanced Wireless Receiver

I am having the same problem. It won’t let me set up the Roku saying it’s missing the advanced wireless receiver but it is plugged in to the wall 

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Level 7

Re: Error on setup with AWR issue

I am having the same problem - I have tried to set the roku up many times and it fails.  can you please tell me how to fix this issue

 

bethany 

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Level 7

Re: Error on setup with AWR issue

Someone on this board from Roku responded and they ended up sending me a new attachment for the Roku that worked. Hope you saved you box with the #s on it they ask for that.