Getting Started - Setup & How-to

[RBARBER]

I have 3 of the Streaming Sticks 2 stopped working. Both get the same message: Missing Advanced Wireless Receiver

[RokuDanny-R]

@RBARBER

Thanks for the post.

Can you confirm that the Advanced Wireless Receiver (AWR) is plugged into the Roku devices? Have you tried disconnecting everything and plugging it back in to make sure the connections are firm?

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[smithk32]

@RokuDanny-R I am having the same exact issue. 2 out of 4 of my roku sticks stopped working and have this error message. Can you please help me? 

[RokuDanny-R]

@smithk32

Thanks for the post.

I have responded to your PM that you sent me and will continue to assist you from there.

Thanks,
Danny