Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Live support talk to a human

Boards are no help I need a human being to talk to.
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7 Replies

Re: Live support talk to a human

My serial# is not being recognized the USB cord that came with it is not working low something it shows a plug. What other cord or devise can I use? And by the way this is not talking to a human being as was requested.
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IGHOR
Level 7

Re: Live support talk to a human

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atc98092
Level 15

Re: Live support talk to a human


@NotHappyAtall wrote:
My serial# is not being recognized the USB cord that came with it is not working low something it shows a plug. What other cord or devise can I use? And by the way this is not talking to a human being as was requested.

Well, we're all humans responding to you. But I'm not following your problem. What are you trying to do, and what is happening? What model Roku device are you using? 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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kc1
Level 7

Re: Live support talk to a human

did you ever get anyone to talk to? I can't find any help either and I'm not happy either. Getting ready to return my Roku!

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Roku Employee
Roku Employee

Re: Live support talk to a human

Hi,

Thanks for the inquiry.

What is the issue that you need assistance with?

For more help with your issue, please see our Tips for Creating a Help or Support Topic in the Community. Including important details in your issue report helps us better understand the specific issue you are reporting.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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kc1
Level 7

Re: Live support talk to a human

Danny,

Even though I've visited "my account" and installed my channels, whenever I open Roku and try to (for instance) for to Amazon Prime -- I get 

sign in/start watching which takes me to 

sign in to your account

which asks for my amazon information, but there is no way to enter that information. The Roku remote has no letters and I don't see a place on my computer to input that information either.

Thank you for any help you can give me. 

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kc1
Level 7

Re: Live support talk to a human

Danny,

I managed to sign in although there was no clear indication that a keyboard would appear when I started trying to sign in -- it did.

Thank you.

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