@lafondapuss Thanks for reaching out. You can log into your account at my.roku.com to view and manage any subscriptions under your Roku account.
If you need additional help with Account or Billing related issues from there, please contact our support team directly here: https://support.roku.com/contactus
Note: Due to concerns regarding the Coronavirus, many of our customer support agents are working from home. In light of this staff reduction, we are only offering email and online help center support at this time. We apologize for the inconvenience and thank you for your patience.
My serial# is not being recognized the USB cord that came with it is not working low something it shows a plug. What other cord or devise can I use? And by the way this is not talking to a human being as was requested.
Well, we're all humans responding to you. But I'm not following your problem. What are you trying to do, and what is happening? What model Roku device are you using?
Thanks for the inquiry.
What is the issue that you need assistance with?
For more help with your issue, please see our Tips for Creating a Help or Support Topic in the Community. Including important details in your issue report helps us better understand the specific issue you are reporting.
Even though I've visited "my account" and installed my channels, whenever I open Roku and try to (for instance) for to Amazon Prime -- I get
sign in/start watching which takes me to
sign in to your account
which asks for my amazon information, but there is no way to enter that information. The Roku remote has no letters and I don't see a place on my computer to input that information either.
Thank you for any help you can give me.
I managed to sign in although there was no clear indication that a keyboard would appear when I started trying to sign in -- it did.