Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Live support talk to a human

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Boards are no help I need a human being to talk to.
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Level 19

Re: Live support talk to a human

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@lafondapuss Thanks for reaching out. You can log into your account at my.roku.com to view and manage any subscriptions under your Roku account. 

If you need additional help with Account or Billing related issues from there, please contact our support team directly here: https://support.roku.com/contactus

Note: Due to concerns regarding the Coronavirus, many of our customer support agents are working from home. In light of this staff reduction, we are only offering email and online help center support at this time.  We apologize for the inconvenience and thank you for your patience.

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Re: Live support talk to a human

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My serial# is not being recognized the USB cord that came with it is not working low something it shows a plug. What other cord or devise can I use? And by the way this is not talking to a human being as was requested.
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Level 7

Re: Live support talk to a human

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Level 19

Re: Live support talk to a human

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@NotHappyAtall wrote:
My serial# is not being recognized the USB cord that came with it is not working low something it shows a plug. What other cord or devise can I use? And by the way this is not talking to a human being as was requested.

Well, we're all humans responding to you. But I'm not following your problem. What are you trying to do, and what is happening? What model Roku device are you using? 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 8

Re: Live support talk to a human

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did you ever get anyone to talk to? I can't find any help either and I'm not happy either. Getting ready to return my Roku!

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Roku Employee
Roku Employee

Re: Live support talk to a human

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Hi,

Thanks for the inquiry.

What is the issue that you need assistance with?

For more help with your issue, please see our Tips for Creating a Help or Support Topic in the Community. Including important details in your issue report helps us better understand the specific issue you are reporting.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Live support talk to a human

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Danny,

Even though I've visited "my account" and installed my channels, whenever I open Roku and try to (for instance) for to Amazon Prime -- I get 

sign in/start watching which takes me to 

sign in to your account

which asks for my amazon information, but there is no way to enter that information. The Roku remote has no letters and I don't see a place on my computer to input that information either.

Thank you for any help you can give me. 

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Level 8

Re: Live support talk to a human

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Danny,

I managed to sign in although there was no clear indication that a keyboard would appear when I started trying to sign in -- it did.

Thank you.

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Level 7

Re: Live support talk to a human

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I was charged for something I don't have witch is bet+account

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Level 16

Re: Live support talk to a human

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https://support.roku.com/contactus

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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