I have done multiple factory resets. when it comes to getting the link code it just sits there and goes around and around then says there was a problem activating. Please get a new code to try again. It never gave me a code in the first place! This Is like hitting your head against a wall. Nothing is helping. I've tried resetting my router, my Roku and going thru all the steps again. still no code
@seismo07 It sounds like there may be a network issue preventing your device from receiving a link code. Try connecting your device to a different wireless network, such as a mobile hotspot, and then try linking it again. Let us know how it goes from there!
Thanks for the inquiry.
If you are looking how to factory reset your device, visit our Support page here: How do I factory reset my Roku® streaming device?
You can follow the step by step process shown in our handy setup videos for your device located here to see how to get a link code and activate your device: https://support.roku.com/category/115001360548--troubleshooting
(Note: Some users may also see an updated email activation flow when linking a device. If you get prompted to enter your email address when linking a device, follow the instructions on-screen, and use the email sent to your inbox to complete activation.)
@llc36 Can you please explain what you mean by trying to use the Roku on your iPad? If you are looking to watch The Roku Channel on your iPad, you will need to use the Roke mobile app. For more information, visit our Support page here: How do I install the Roku® mobile app?
I connected to my home wireless and then the screen just went to the logo, no link code, no home screen. Reset the Roku and the wireless router multiple times. Turned on a mobile hotspot on a smartphone to see if the device would connect to that. Still just the bouncing logo. Is the device defective? Does the device only work with certain modems or routers? And no customer service to speak of except for this clunky community. WTF?