Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Re: Link code

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I have done multiple factory resets. when it comes to getting the link code it just sits there and goes around and around then says there was a problem activating. Please get a new code to try again. It never gave me a code in the first place!  This Is like hitting your head against a wall. Nothing is helping. I've tried resetting my router, my Roku and going thru all the steps again. still no code

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Level 19

Re: Link code

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@seismo07  It sounds like there may be a network issue preventing your device from receiving a link code. Try connecting your device to a different wireless network, such as a mobile hotspot, and then try linking it again. Let us know how it goes from there! 

 

Thanks,

Tanner

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Level 7

Re: Link code

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I too have tried all of these steps. I have factory reset 3 times. I have an account set up. The Roku on the tv wont send a link code. I am home sick and now have no tv!! Wtf is wrong with this.
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Level 7

Link code?

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I was never given the link code for my new roku SE?? How do I get a new one or what do I do next to activate?
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Level 19

Re: Link code?

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Factory reset it either through the menu, or look for pin hole in the back of the roku.

Edmund
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Level 7

Re: Link code

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once it connects to the internet, i get a blue screen and then nothing. no link code, no menu, nothing. please help. thank you.

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Level 7

Re: Link code?

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Help?

Same problem, but no pinhole or reset option on menu.  How can I get link code (trying to use Roku on iPad, TV ok.)

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Roku Employee
Roku Employee

Re: Link code?

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Thanks for the inquiry.

If you are looking how to factory reset your device, visit our Support page here: How do I factory reset my Roku® streaming device?

You can follow the step by step process shown in our handy setup videos for your device located here to see how to get a link code and activate your device: https://support.roku.com/category/115001360548--troubleshooting

(Note: Some users may also see an updated email activation flow when linking a device. If you get prompted to enter your email address when linking a device, follow the instructions on-screen, and use the email sent to your inbox to complete activation.)

@llc36  Can you please explain what you mean by trying to use the Roku on your iPad? If you are looking to watch The Roku Channel on your iPad, you will need to use the Roke mobile app. For more information, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Link code

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I connected to my home wireless and then the screen just went to the logo, no link code, no home screen. Reset the Roku and the wireless router multiple times. Turned on a mobile hotspot on a smartphone to see if the device would connect to that. Still just the bouncing logo. Is the device defective? Does the device only work with certain modems or routers? And no customer service to speak of except for this clunky community. WTF?

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Level 8

Re: Link code

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That is not an option when the only thing that happens now is that the device jumps to the bouncing logo when it is connected to the television.