Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Dwilhite100
Level 7

Re: Link code

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Solution!! I’m not an employee but here’s what we did.  download the Roku app. It’s white with purple letters. We had two phones we wanted added. One was added with setup. The other came later. I have found that you need to download this on the devices you want linked. Use the remote/app WITH the device you want linked it’ll work if you sign into the account on that device. On the app you can go to the “remote” toggle at the bottom, click the magnifying glass for search, type in “link” from there you will get a few different choices. I have also found that you can connect a ps4 to a different Roku tv because we are all on the same WiFi. So my son who has another Roku every in his room can actually switch his ps4 to our room by going to the Roku app, search link and click the link with the game controller.. If this makes since. The third one down is “link tv” 

Adrianamarin
Level 7

Re: Link code

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😡#nothelpfull

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bizcoachplus
Level 7

Re: Link code

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Your idea to do a factory reset does Not work.  I have tried two different networks and have done several factory resets and still no link code   What is the secret??  Why cant we get this code to get our system set up

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Link code

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Thanks for letting us know all that you've done, @bizcoachplus.

Have you checked for the email on your spam or junk folder if it's not in the inbox? 

If the issue is still not resolved:

  1. Return to your Roku device and press the Back button back button on Roku remote on your Roku remote. When prompted, try entering your email address again.
  2. If the issue repeats, try activating your Roku device using a different email address.

For full information on this, you can take a look at this link: How do I resolve an issue when activating or linking my Roku® streaming device? | Official Roku Supp... 

If you are still unable to receive the email activation code, please provide the serial number of your Roku device so we can assist further.

Thanks,
Mary

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rachrmz
Level 7

Where do I get the link code? Re: Link code?

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I have been watching Roku for months now. I just created an account so I could set up a PIN and now its asking for Link Code. Where do I find that? 

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renojim
Community Streaming Expert

Re: Where do I get the link code? Re: Link code?

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@rachrmz, you only link a Roku device to a Roku account.  If you've been watching The Roku Channel on a non-Roku smart TV or computer/tablet/phone there's nothing to link.  If I'm misunderstanding what you're saying let us know.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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