Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Link code

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how do i get a link code???

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2 Solutions

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Roku Employee
Roku Employee

Re: Link code

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Hi,

Thanks for letting us know about the issue that you are experiencing.

When activating your Roku device, you should follow the Quick Start Guide and complete the on-screen instructions to connect your Roku device to the internet. Once this is complete the Roku device will display a link code on screen to link your device to your Roku account.

For more information regarding linking your Roku device, please see our support page How do I activate or link my Roku® streaming device?

Please keep us posted if you need further assistance or clarification.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Link code

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@frustratedanddi 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can retrieve an activation code and finish setting up your device. Then once your device is set up, try switching back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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69 Replies
Roku Employee
Roku Employee

Re: Link code

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Hi,

Thanks for letting us know about the issue that you are experiencing.

When activating your Roku device, you should follow the Quick Start Guide and complete the on-screen instructions to connect your Roku device to the internet. Once this is complete the Roku device will display a link code on screen to link your device to your Roku account.

For more information regarding linking your Roku device, please see our support page How do I activate or link my Roku® streaming device?

Please keep us posted if you need further assistance or clarification.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Link code

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How do I get a link code from a tv that was previously owned

[merged thread]

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Level 21

Re: Link code

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If the previous owner didn't do a factory reset, you should do so. I believe that will also provide what you're looking for. Go into the Settings menu and look under System/Advanced System Settings for Factory Reset. This removes all installed channels, any user information, and gives you the same startup process that a brand new device would have. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Link code

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Hi,

Thanks for letting us know about the issue that you are experiencing.

As @atc98092 mentioned, in order to get a new link code you need to perform a factory reset on your RokuTV. For more information on how to do this, you can visit out support page How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Link code

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I am trying to install my Roku Express - no link code came up during installation. I did a factory reset and re-istalled, still no link code displayed. I am connected to wifi, and roku installed updates to the device. But after it updated nothing happened. ROKU graphics are displayed (purple screen) but still no link code. It appears that the on-screen setup completed without displaying link code. HELP!

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Level 19

Re: Link code

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@sweisbart 

Thanks for the note. Start here for step by step instructions for activating your Roku Express device: https://support.roku.com/article/225735828-how-do-i-set-up-my-roku-express-

You can also check out our setup video: 

What do you currently see on the screen? If you log into your Roku account at my.roku.com, does the device appear under the linked devices section of your account? With more information, we should be able to continue assisting you. 

 

Thanks,

Tanner

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Level 8

Re: Link code

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Does a factory reset on this device effect my other rokus

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Level 8

Re: Link code

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If you reset the roku does it effect the account and any other rokus you have

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Level 19

Re: Link code

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Hi there, 

No—performing a factory reset on one Roku device does not impact your Roku account in any way, except that it removes that Roku device from being linked to your Roku account. 

 

Thanks,

Tanner

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