Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Link code on tv not working

I'm staying in a hotel and the link code displayed is not working when I type it from my smartphone.

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10 Replies
Level 21

Re: Link code on tv not working


@Yngwie20705 wrote:

I'm staying in a hotel and the link code displayed is not working when I type it from my smartphone.


So, you're trying to set up a brand new Roku player at a hotel? Just want to be sure what code you are referring to. The link code not working is the first sign you are not connected to the legitimate Roku web site. Spammers have figured out how to hijack the attempt to connect via a spoofed DNS page. Make sure you're going to this exact URL: https://my.roku.com/link. If you get a security warning, you've been redirected to a spam site. DON'T use it, and DON'T call any phone number listed on the page. All they want is to convince you to pay a "registration" fee, which Roku does not do. They also try to get you to pay for an "upgraded" account. Again, Roku has no such thing, and they don't charge for registration or support. And there's no limit to the number of devices you can have, so their attempt to say to have reached your limit and need to pay for additional devices is also a scam. 

If you're certain you have the correct URL, you must now confirm the Roku is connected fully to the Internet. Most hotel networks require some sort of authentication for devices to connect to the network and reach the Internet. It's possible your device has generated a link code but isn't fully connected to the Internet so the Roku servers haven't seen it. In this case, I recommend using a phone hotspot to get the Roku cleanly onto the Internet, then try again. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Link code on tv not working

i have also try to put in the link code and it just keeps asking me to put it in again..ive hooked up 3 in the same home all hooked up good but my code for the 4th roku it wont accept. I asked for a new one and that also wont accept so i cant go forward with out it.

please advise

thank u Patti

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Level 21

Re: Link code on tv not working


@bellaepovera wrote:

i have also try to put in the link code and it just keeps asking me to put it in again..ive hooked up 3 in the same home all hooked up good but my code for the 4th roku it wont accept. I asked for a new one and that also wont accept so i cant go forward with out it.

please advise

thank u Patti


Need to confirm exactly what is happening. Are you in the initial setup, and are trying to link a new Roku to your existing Roku user account? And the web site you are entering the code is https://my.roku.com/link ?

If both of those are accurate, try using a different Internet connection for the Roku, such as a smart phone hotspot. It doesn't make sense, but it's worked for many people. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Link code on tv not working

@bellaepovera 

Thanks for the inquiry.

How many Roku devices do you have linked to your Roku account? We would recommend removing any unused Roku devices from your account then trying to activate your device to see if that resolves the issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Link code on tv not working

I have many as i am setting up some for vacation homes. Can u only have a certain amount on your acctThanks

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Level 21

Re: Link code on tv not working


@bellaepovera wrote:

I have many as i am setting up some for vacation homes. Can u only have a certain amount on your acct Thanks


I'm not aware of any restriction to the number of devices. Would seem to be very short sighted if true. I think I had 7-8 on my account at one time, but I've given a couple to my daughter for the grandkids.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Link code on tv not working

@bellaepovera 

Thanks for the post.

We would recommend removing any unused Roku devices from your Roku account and then trying to activate the Roku device again to see if the issue is resolved.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Link code on tv not working

But all the roku devices are in use

these are vacation homes and i have a roku acct trying to add all the roku experts to all diff tvs in diff homes

is there a limit to how many u can have?

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Roku Employee
Roku Employee

Re: Link code on tv not working

@bellaepovera 

Thanks for the information.

How many Roku devices are linked to your Roku account that are currently in use?

We would recommend creating another Roku account to continue adding additional Roku devices for activation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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