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cmb715
Level 8
‎03-21-2020 03:26 PM

Keep getting prompted to update - many times, is it in a loop

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Hi everyone,

Just bought a Roku device for my daughter - our state is currently in lockdown status - anyway, we went through the entire download process and then we were prompted again to do the same thing. We're on try number three. Anyone else had this issue? How did you solve it? Are there more than one downloads needed?

Roku - Streaming Stick with Voice Remote with TV Power and Volume - Black
Model:3800R

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atc98092
Community Streaming Expert
‎03-21-2020 05:20 PM

Re: Keep getting prompted to update - many times, is it in a loop

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You posted this under Legacy devices, but yours isn't a old player. It could be overlooked here. 

Sometimes users have been able to resolve this by using an alternate Internet source, such as a phone hotspot. No idea why it works, but it completes the update through the alternate source, and then works fine on the primary Internet source. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

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atc98092
Community Streaming Expert
‎03-21-2020 05:20 PM

Re: Keep getting prompted to update - many times, is it in a loop

Jump to solution

You posted this under Legacy devices, but yours isn't a old player. It could be overlooked here. 

Sometimes users have been able to resolve this by using an alternate Internet source, such as a phone hotspot. No idea why it works, but it completes the update through the alternate source, and then works fine on the primary Internet source. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Reply
cmb715
Level 8
‎03-22-2020 04:25 AM

Re: Keep getting prompted to update - many times, is it in a loop

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Thank you for your reply. It took a bit but we finally shut the wi-fi down of everything in the house that was wi-fi enabled, restarted, and the download took. Took awhile but it finally worked.

Being in the lockdown, internet services are getting hammered right now. I really appreciate you taking the time to respond.

 

Thank you.

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