Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Brockleigh
Level 7

Keep Getting The Roku Screen

I bought a Roku Express a week ago for a family member in a nursing home, as a replacement for his old one.

To save on setup aggravation, I connected the Roku to a TV at my house to get his channels all set. I dropped it off, and someone at the nursing home says that when they use it, no matter what you do, after a few seconds, a ROKU screen comes up for another few seconds, and then it defaults to the Home Screen.

I said the Roku is probably searching for my wireless router and that it just needs to be switched the local wifi router there, but the ROKU screen comes up again before they can complete switching wifi networks.

 I read about the system restart function, but failing that, is there any reset pinhole on the back of the unit or a quick way of going back to system defaults?

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3 REPLIES 3\
Strega
Level 15

Re: Keep Getting The Roku Screen

Just a total guess, but... is it possible someone at the nursing home connected the USB (power) on the Roku to a TV USB port?  TV USB ports often don't provide enough power leading to random resets.

Brockleigh
Level 7

Re: Keep Getting The Roku Screen

Yep, they did plug it into the TV.

 I guess I’m buying the wall adapter then.

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Strega
Level 15

Re: Keep Getting The Roku Screen

They come with a wall adapter in the box.