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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Adamlvusq
Level 7
‎04-07-2020 06:50 PM

Just Roku sign and white circle no connection

I have ROkU express and it doesn’t work now on Sony TV and also not getting connected thru my iPhone app 

I am using same IP address of Iphone and tv Wifi still can not find device

I tried direct using remote no connection 

only ROKU sign and white circle appears below. 
I did trouble shooting plugged unplugged use the pin to reset Roku nothing happens 

I tried on Samsung and Vizio Tv still not working same Roku sign or Logo on screen with white circle filled full  

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RokuDanny-R
Roku Employee
Roku Employee
‎04-08-2020 02:59 PM

Re: Just Roku sign and white circle no connection

@Adamlvusq 

Thanks for the inquiry.

Can you please clarify the issue that you are experiencing? When are you seeing the issue appear? What are you doing when you see the issue? Can you provide a screenshot of the issue?

When trying to perform a factory reset on your device, are you making sure to hold down the reset button for 30 seconds regardless of what is happening on the screen?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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